At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview

Evaluates quality improvement opportunities, collaborates with the key stakeholders to provide support, and oversee the programs and projects to improve processes for Customer Care.  Global collaboration across our BU with other CI Analysts and the TEOA Leads.

What your background should look like

What your background should look like
Generally requires Bachelor’s degree in appropriate field with a minimum of 3 years of experience,
•    Adaptable, flexible and responsive in a rapidly-changing, process-improvement synergy-focused environment
Change agent: proven ability to lead and support transformation initiatives
Ability to "think outside the box", envision future state and help guide the implementation of processes whether local or global.
•    Ability to build working relationships, and effectively interact collaboratively with peers on solutions and issues.
•    Strong analytical, communication and problem-solving skills as well as good business acumen is essential. Able to convey complex ideas clearly and influence.

Your Main Tasks:
•    Audit transactions, identify and rectify errors, provide feedback, and ensure errors are within acceptable limits. Coach associates to deliver extraordinary customer experience by conducting behavioral audits. 
•    Build a culture of continuous improvement - To implement TEOA tools and drive metrics for the respective teams.
•    Create/update process documentation that identifies hand off points, changes to procedures and standard work instructions at the directive of TEOA.
•    Evaluate suitability of resources for go live of new process.
•    Collaborate with multiple quality teams and document sign off based on process requirement.
•    Documents Customer Care standard work and works with TEOA / Customer Care leaders to train and roll out TEOA best practice processes in existing and new SAP projects, to customer care.
•    Participates in the evaluation, standardization, simplification, and continuous improvement during the migration from SAP to future SAP Evolve-S4 Hana or other platforms/dashboards.
•    Guides SAP project Customer Care teams on customer rationalization, data mapping and data clean-up, and validation during integrations of new acquisitions.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork