Job Title:

Content Studio Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix Catalyst is looking for a Copywriter with translation skills to join our fast-growing Content Delivery team.  

We believe that quality is essential in transforming design and operations, connecting desired business outcomes to meaningful user experiences. We speak as strategic leaders bridging technology, operations, and quality assurance to ensure a human-centered approach for our clients and their customers. Our focus is on optimizing production processes and enhancing content quality. 

Working under the direction of the Team Content Operations Manager, you will be part of a team that executes best-in-class quality audits and content updates on extensive libraries of content. You will assess where and how content can be refined and improved for optimal usability. Additionally, you will be responsible for editing existing content and providing actionable insights to enhance quality according to best practices. 

Our Content Specialists are both meticulous and detail-oriented, eager to find and share opportunities for improvement. You are both a do-er and an innovator, unafraid to make independent decisions and recommendations. 

Successful candidates possess strong reading comprehension and writing skills and are responsible for evaluating large multi-page articles for quality and effectiveness. Don’t worry, we’ll provide coaching initially, but we expect you to lead the decision-making process shortly thereafter.

Required Skills 

Strong English competency C1 + Arabic

1 year + in Contact Centers and/or content studios 

Translation capabilities 

Ability to work on-site 

Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries  

Evaluate and edit existing content for clarity, accuracy, and usability based on best practices  

Identify opportunities for content refinement and improvement to enhance overall quality and user experience.  

Provide actionable insights and recommendations to optimize production processes and content effectiveness.  

Attention to detail in reviewing large multi-page documents, ensuring quality standards are met.  

Contribute to the development of quality assurance protocols to streamline content updates and revisions  

Engage in independent decision-making regarding content enhancements while working within team guidelines  

Participate in coaching sessions and training to continuously improve quality assessment skills  

Stay current with industry trends and best practices in content creation and quality assurance  

Foster a collaborative environment by sharing knowledge and strategies for content improvement with team members  

Experience with the Microsoft Suite and Google Online tools (preferred) 

Location:

TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis

Language Requirements:

Arabic (Required), English (Required)

Time Type:

Full time2026-10-31

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