Company Description

Sutherland is a global digital transformation company focused on delivering exceptional customer and employee experiences through a combination of human-centered design, AI-powered analytics, and automation. They offer a wide range of services, including business process outsourcing, digital transformation solutions, and technology services, spanning various industries like banking, healthcare, and insurance. Sutherland emphasizes a "One Sutherland" approach, fostering a culture of collaboration and innovation.

Job Description

Sutherland is seeking detail-oriented and analytical individuals for the role of Content Moderator with a focus on Intellectual Property (IP). The ideal candidate will have hands-on experience in moderating content related to copyright, trademark issues, IP appeals, and general IP concerns.

This role requires strong decision-making skills, good analytical ability, and a keen eye for content violations while working in a non-voice back-end environment.

Qualifications

Under Graduation & Graduation

Additional InformationReview and moderate user-generated content for compliance with IP policies and community guidelines.Evaluate and resolve issues related to copyright infringement, trademark violations, and IP appeals.Investigate and act upon reports of intellectual property misuse.Maintain high-quality moderation standards by staying updated on platform policies and IP laws.Document case actions and decisions accurately in internal systems.Ensure all decisions align with client guidelines and legal requirements.

Eligibility Criteria:

Education: Graduation is not mandatory.

Experience: Prior experience in Intellectual Property Content Moderation is essential.

Shift: Rotational shifts (if applicable)

Process Type: Non-Voice