*Hybrid working - 3 days a week in our Newcastle office

At Sage, content designers play a critical role in making our software easy to use for millions of
small and medium-sized business owners around the world. We are passionate about creating
clear, compelling content that provides customers with the information they need, when they
need it, and in a format they expect.
Our content designers are part of multidisciplinary Agile product teams, working closely with
UX designers, translators, product managers, business analysts/solution designers,
engineering and quality assurance, as well as other teams, such as customer support and
learning services.

We are looking for a Content Designer to create and manage content for one of our AI-powered
software solutions in the Small Business segment that is used across Europe.

In this role, you will:

• Design and refine the content in our software: This includes creating in-app
microcopy such as text on buttons, in menus, helpful tips, and messages that guide
users. Your focus will be making it clear, accurate, and easy to understand for everyone
following accessibility standards.
• Write and review digital content: This involves writing customer-facing digital product
guides to help customers use the product, messages to guide the user through the
product, and What’s New Guides, where needed.
• Prepare content for a global audience: Write with an understanding of localisation
and translation. Coordinate the translation of content into European languages for
countries where the product is available. This involves collaborating with translators.
• Help shape the user journey: Understand how users (from first-time users to experts)
learn what information they need at each step to complete their tasks successfully.
• Work with the design team: Collaborate with UX designers to create journey maps,
wireframes, prototypes and design user interfaces for releases.
• Learn from our users: Work with and support user researchers, analysing and iterating
content based on data and usability findings.
• Help lead the design and implementation of strategies: Work with stakeholders
including the UX Team Lead, Content Design Team Lead and Translation Team Lead to
evaluate current strategies and content processes to ensure business requirements are
being met. Propose and implement improvements as needed.
• Build relationships with stakeholders to understand business requirements and to
share content design strategies and designs.
• Participate in quality assurance procedures to ensure content is accurate and
effective before products or features are released.
• Use and contribute to content guidelines: Use our writing style guides, design
standards, and content tools to ensure consistency across products at Sage and
contribute to our Content Community of Practice.

Opportunities we offer

We're committed to helping you learn and grow in your career:

• Real-world impact: Your work will directly help small business owners use our
products more effectively.
• Collaborative environment: You'll be part of friendly, cross-functional teams with
experts from different areas, ready to share their knowledge.
• Learning and development: We provide dedicated time and resources for you to learn
new skills, explore content design concepts, and attend relevant events.
• Supportive team: You'll receive support and guidance from your product team as well
as content designers in the wider Experience Design team.
• Make a difference: Participate in company-wide initiatives, including volunteer days, to
contribute to our communities.