Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Operations Design, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. Your success will be understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. 

Job responsibilities

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectivesCollaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audienceCreate content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvementAdopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiencesAnalyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiencesBuilding impactful content and messaging strategies to support OperationsDirect content efforts across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding and clear measurement of quality in partnership with Design LeadsConnect the work of the team to the specific business needs, the competitive landscape and navigating JPMC to situate teams for successMaintain and update content standards for a Product LineOversee the development of content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)

Required qualifications, capabilities, and skills

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platformsExperience in creating content architectures, storytelling, and clear and concise writingDemonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly contentExperience with iterative design techniques, incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experienceAdaptive learner in new financial services products and offeringsBachelors Degree in relevant discipline (e.g., Journalism, Interaction Design, HCI, English, Rhetoric, Behavioral Psychology), certification from credible bootcamp or similar accelerated learning program, or equivalent work experienceAdvanced skills in UX Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design and Visual/UI DesignThorough knowledge of English language, grammar, spelling, punctuation and usageExtensive experience working with brand and copy standards, including style, voice and toneMastery of the organizational navigation required for content compliance, including legal and accessibility reviews

Preferred qualifications, capabilities, and skills

Advocate for Accessibility Guidelines and Inclusive Design practicesOrderly and organized, keeping themselves and their teams on task and on timeComfortable with structuring and planning design work in cross-functional contextsPrior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes