We have an exciting opportunity for you to grow your content design career and make a meaningful impact on customer experiences.

As a Content Design Analyst in Operations, you play a key role in shaping customer experiences by planning, creating, and structuring product content. You work closely with your team to deliver high-quality content solutions that align with JPMorgan Chase standards and best practices.

Job responsibilities

Contribute to the development of content architecture designs using your knowledge of content design principlesAssist in refining content organization and structure to ensure easy navigation and accessibilitySupport the integration of accessibility guidelines and inclusive design practices into content structureParticipate in the collection and analysis of user feedback and data to identify areas for improvementCollaborate with the user experience design team to create engaging, user-friendly content for digital products and platforms

Required qualifications, capabilities, and skills

Baseline knowledge or formal training in content design principles, including content architecture and storytellingDemonstrated experience in creating and structuring user-friendly content for digital products and platforms, adhering to accessibility guidelinesExposure to market and product knowledge, with understanding of current industry practices and regulationsExperience with modern content management systems and inclusive design practices, with the ability to integrate diverse perspectives into content creation.Developing technical literacy, with understanding of content platforms and the impact of technology on user experienceAbility to quickly learn new financial services products and offerings

Preferred qualifications, capabilities, and skills

Experience collaborating with cross-functional teams in a digital product environmentExposure to user research and usability testing practicesUnderstanding of emerging trends in content design and user experience