Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design for the Amazon CoBrand team you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Supporting the Amazon Chase CoBrand Card portfolio, you will play a critical role in shaping and elevating the end-to-end customer experience across both Chase and Amazon platforms. Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. You will collaborate with cross-functional teams to deliver clear, engaging, and effective content strategies that drive customer understanding, satisfaction, and loyalty. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase and Amazon’s user experience design efforts. 

Job responsibilities 

Partner with Chase Product, Marketing, and Experience teams to develop and align on robust end-to-end customer experience strategies for Amazon cobrand credit cards.

Develop a strong point of view on the Amazon card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content decisions.

Collaborate with CoBrand Card Product & Technology partners to support and execute work-streams within the Amazon book of work, ensuring content supports product and experience goals.

Engage and influence Amazon stakeholders, particularly around content strategy to ensure all customer-facing content is legally sound, meets customer needs and expectations for credit card management and loyalty, and aligns with both Chase and Amazon’s strategic direction.

Influence Amazon stakeholders to ensure Amazon card experiences and surfaces are consistent with overall content strategy.

Serve as a thought leader and subject matter expert in content design for the Amazon Card product line, advocating for best-in-class customer experiences and content practices.

Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey 

Required qualifications, capabilities, and skills 

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms 

Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites 

Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices 

Extensive experience facilitating workshops for product and experience design, creating compelling content journeys 

Advanced technical literacy and deep understanding of content platforms and their impact on user experience