Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in the DCE Card / Marketing Automation Platform Team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.

 Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals

Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable

Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts

Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services

Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Work with our product and tech partners on developing content standards for conversational AI. 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms

Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites

Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices

Extensive experience facilitating workshops for product and experience design, creating compelling content journeys

Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

Proficient in working with online collaboration tools like Figma, JIRA and Monday.com

Experience in working with prompt engineering and conversational dialogue flows