**SNAPSHOT** Location: Meycauayan, Bulacan, PH Company: Nestlé Business Services **POSITION SUMMARY** The **Content Services Supervisor** is responsible for driving operations ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction. The Content Services Supervisor is responsible for people management, administration, engagement and development aligned with the company's business principles and processes **A day in the life of...** + Drives Efficient Operations- Ensures team is aligned with the company's Operational Master Plan (OMP)- Responsible in ensuring that all agreed SLAs and KPIs are met- Ensures critical roles and activities have backups - Drives continuous improvement- Drives transition activities- Ensure alignment of service delivery with all the guidelines set up for Content Adaptation - Run regular governance calls with key stakeholder - Market champions, NGBS Solution Lead, Global eContent Development Expert, Brand Managers, Zone Champions, Content Hub Functional Owner, and Design & Creative Lead, constantly raising and aligning the Global Guidelines and Rules.- Ensures the completion of onboarding process and documentation of each business or market- Ensures all that the service line have the complete Market Deployment Toolkit based on the Integrated Marketing Services Documentation Guideline- Runs internal quality check of submitted outputs for all the Content service line to ensure the consistency quality of work.- Contributes ideas and strategy on each service lines to improve process, technology, ways of working, and best practices - Facilitates monthly governance calls with partner Markets discussing KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.- Ensures productivity targets are met + Drives Total Service Quality- Responsible for regular and consistent market governance meetings that aim to develop and sustain good working relationship with the market- Management of escalations. Ensures timely resolution and proper market communication. + Compliance and Best Practices- Responsible for team's compliance to GLOBE standards and related Information Security policies and best practices- Responsiblein identifying risks and implementing controls across all Content Services processes- Ensures all processes are covered by SR- Responsible for updates and adherance to Standard Routines (SRs) + General- Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time. **What will make you successful** + Bachelor’s degree of any courses + 5 years and up of related experience in Digital Commerce + Comfortable with providing coaching and feedback, in 1:1 and group sessions. + **5–8 years of relevant experience** in content operations, shared services, digital content management, or marketing service + Proven experience managing **SLAs, KPIs, productivity targets** , and service delivery governance + Hands-on experience supporting multiple **markets, regions, or global stakeholders** + Experience in **transition management** , onboarding of new markets or services, and change management + Demonstrated experience in **continuous improvement initiatives** (Lean, Six Sigma, Agile, or similar)