**Introduction** Contact Center is a recruitment contact center staff that supports live calls, emails, chats and web-based requests. This team is committed to delivering efficient, knowledgeable and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries. **Your role and responsibilities** * Resolve customer inquiries through multiple contact mediums * Assisting Hiring Managers, applicants, candidates, client employees, recruitment * staff, and other stakeholders * Demonstrate exceptional customer service skills and emotional intelligence * Availability to work any shift * Use critical thinking skills to independently assess and resolve situations * Communicate clearly in English - both verbal and written communication * Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums * Simultaneously use phones, contact center software and other contact mediums * Identify potential issues of risk to the client and recruitment. Determine escalation * routes when appropriate. * Work with internal and external stakeholders to ensure proper customer service is being delivered * Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services * Act as a company gatekeeper and liaison to recruitment process * Adherence and knowledge of IBM and client policies, procedures and recruitment process * Some reporting may be required * Perform other miscellaneous duties as required by the management * Resolve internal and external candidate's inquiries through multiple contact mediums (phone, chat, internal cases and email) * Assist hiring managers and recruitment staff to create and/or modify job requisitions * Assist current and former employees to fulfill their HR needs **Required technical and professional expertise** * No minimum relevant professional experience required * Fluency in English - both written and verbal communication * Ability to work on any shift **Preferred technical and professional experience** * At least 6 months’ experience in Customer Service * At least 6 months’ experience in an office environment using the telephone and computer as the primary instrument to perform your job duties * At least 6 months’ experience with computers including in-depth internet knowledge and working proficiency in Word, Excel and Outlook IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.