To Apply for this Job Click Here

Job Title: Contact Center Representative

Location: Hybrid (On-site in St.Paul 1 time per week)

Employment Type: Long Term Contract with potential for hire (Regular Business hours, Monday-Friday)

Job Overview:
Beacon Hill's client is seeking reliable and customer-focused professionals to join their client's team as Contact Center Representatives. This role provides an opportunity to deliver excellent customer service while growing within the company. You will act as a frontline problem solver, assisting customers, financial professionals, and business partners via phone, email, and chat.

This is an exciting contract-to-hire position that is hybrid requiring 1 day per week onsite in St.Paul.

Key Responsibilities:

Provide empathetic and professional customer support through phone, email, and chat.Assist customers with insurance claims, policy information, and account inquiries.Explain and resolve complex issues while maintaining quality service standards.Manage 35-50 calls per day in a fast-paced, inbound service environment.Meet or exceed call center metrics while delivering an exceptional customer experience.Cross-train in additional product lines after completing primary training.

Qualifications:

3-5 years of call center experience required.Strong active listening skills, empathy, and professionalism in customer interactions.Excellent verbal and written communication skills.Ability to multi-task, navigate multiple systems, and problem-solve efficiently.Self-motivated, reliable, and punctual with strong time management skills.Tech-savvy with proficiency in computers and strong typing skills.Must maintain confidentiality and trustworthiness in handling customer information.

Technical Requirements

Wired internet connection (WiFi not permitted).Must meet minimum bandwidth requirements for remote access.

This is a great opportunity for detail-oriented professionals looking to build a career in customer service with a reputable and growing company. If you thrive in a collaborative and fast-paced setting, apply today!

1431557_1758147138 To Apply for this Job Click Here