This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in environments where you can shape others’ success through engaging learning experiences? As a Contact Center Facilitator at Spectrum, you will guide participants in building essential skills using classroom, virtual and team-based training. Your efforts empower employees to confidently meet customer needs and elevate overall performance.

How You’ll Make an Impact

Lead participants through structured learning activities and facilitate group discussions using Spectrum’s facilitator guideManage classroom dynamics by tracking attendance and addressing behavior while documenting strengths and development areasExecute all administrative tasks including class preparation, schedule management and maintaining participant recordsDeliver feedback and coaching to learners to foster skill development and encourage behavior changeMonitor individual and group performance to ensure standards are met and troubleshoot technical issues during sessionsProvide insights to site leadership and the Learning & Development team on learner progress and training effectivenessParticipate in meetings, committees and task forces to support ongoing improvement of Spectrum’s training programs

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent combination of education and experience

Experience

2+ years of training delivery experience in a formal or informal setting2+ years of experience in the functional area or business unit

Skills

Ability to read, write, speak and understand EnglishCritical thinking and analytical skillsEffective prioritization and organizationClear oral and written communicationAbility to collaborate with all levels of management and company personnelProfessional demeanor when interacting with the publicProficiency in Microsoft Office applications including Word, Excel, PowerPoint and OutlookFamiliarity with various learning approachesComfortable presenting and training groups in online and in-person settings

HTR358 2026-74814 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.