Join us as a Contact Center Advisor (also called People Advisor), to provide Tier 1 support to our people. In this role, you will serve as the first point of contact for employees and managers to deliver self-service support and ensure precise transaction handling and timely inquiry resolution. **Your role:** + Handles moderate inquiries from initial contact to resolution, ensuring a professional and efficient approach, providing advice to customers, and ensuring service level agreements are met to enhance customer satisfaction. You will also ensure timely support to customers by navigating the People Portal and other online tools for completing transactions, offering detailed guidance, troubleshooting issues, and ensuring smooth and effective use of the system. Additionally, provide moderate transactional and administrative services for in-scope People processes, adhering to defined standards and procedures, and performing tasks such as data entry, document processing, and record maintenance accurately and efficiently. + Verifies and reviews customer-related data for accurate record-keeping, tracking and documenting issues systematically, and escalating cases needing policy or procedure guidance to appropriate departments for resolution. Identifies potential improvements through LEAN methods, engaging in LEAN process improvement activities, collaborating with team members to propose innovative solutions, and contributing to the continuous improvement of People processes and service delivery. Also, addresses moderate People inquiries and service requests received through various communication channels, such as telephone, email, portal, fax, and mail, ensuring that incoming inquiries are answered in a timely, professional, and efficient manner. + Uses own knowledge and skills to mentor other team members, providing guidance and support to maintain a high standard, and helping colleagues to develop their understanding and performance in handling People processes, systems, and policies. Adapts to a changing environment to meet demanding deadlines and timescales, working both as part of a team and on one’s own initiative, effectively prioritizing and organizing workload, and demonstrating strong interpersonal skills and effective listening and communication abilities. **You are the right fit if:** + You have acquired 2+ years of experience in Human Resources, Customer Service, Human Resources Technology, Process Optimization, Payroll Management, Recruiting or equivalent. + Your skills include Data Analysis & Interpretation, Escalation Management, Complaint Management, and HR Service Delivery. + You have a High School Diploma, Vocational Education or equivalent + You are an effective communicator, proactive with excellent organization and stakeholder management skills. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. **About Philips:** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The pay range for this position in Nashville, TN is $22.90 to $36.63 hourly. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.     In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives, may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional information:** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to **Nashville, TN.** It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran