Job Title: Consumer & Shopper Insights Analyst, JAPAC
The Consumer & Shopper Insights Analytics Specialist role will support the team on consumer research, business data and analyses to derive actionable insights for the Philips Personal Health business to impact with care in the market and win with consumers through superior propositions and presence in market.
Your role:
• Supporting role in JAPAC Consumer Insights team with regular deliverables:
•Market shares reporting.
•Consumer research and analytics coordination.
•Coordination of consumer Immersions programs.
• Lead the VoC function for JAPAC Personal Health:
•Analyse VOC insights via NPS, R&R, Social and other forms of consumer
feedback along with industry, and competitive learnings.
•Shares actionable insights and recommendations to market stakeholders
across engagement & care and broader local market organization.
•Partner with stakeholders across the organization to develop customer ex
perience improvement initiatives and activates action owners to drive
actions.
•Drives R&R & NPS DMB (including D2B, D2C and Marketplace).
•Owner of technical tooling for Voice of the Consumer (Medallia,
Wonderflow).
•Drives connection and processes between Marketing and Customer Care
team.
•Accountable for budgeting consumer experience vs. contact (inc. Contact
Centre and Social Care).
•Lead point of contact for Global CoE Team of R&R & NPS.
•Marketing planning support:
•Coordination of the annual planning drumbeat between JAPAC & the Region, MCoE, SCoE.
•Coordination of the Marketing / Digital and Product meeting coordination.
•Support Marketing & Digital DMB & KPI with action plan.
You're the right fit if:
•Bachelor, Master in Business or Marketing.
•Minimum 4 years of professional experience.
•Passion for understanding and connecting with consumers.
•Preferably from market research or business consultancy background, or an equivalent insights position on client side.
•Ability to interpret and report on performance metrics.
Good analytical skills with the demonstrated ability to problem solve.
•Digital savvy - open-minded to the role of new technologies.
•Strong organizational and project management skills.
•Able to and communicate ideas at various levels within the company.
•Business English fluency.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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