Consumer Experience Executive
Coty
We are looking for a proactive and detail-oriented Consumer Experience Executive to drive the excellence of product content across digital platforms, ensure a seamless new product listing process, collaborate with agencies, and support eCommerce account management. This role is pivotal in shaping how our brand is represented to consumers online and ensuring a superior end-to-end content and shopping experience.
Key responsibilities
Content Management & Product Listings
Own and maintain the eCommerce portfolio content masterlist, ensuring accuracy, consistency, and alignment with brand guidelines across platforms. Lead the new product listing process on eCommerce platforms (e.g., Amazon, Noon, Ounass,Namshi, etc) ensuring timely and complete submissions. Work closely with internal teams and regional counterparts to localize and adapt assets where
required.
Agency & Creative Coordination
Act as the main point of contact with the content agency for asset creation, copywriting, andimagery requirements. Ensure all content meets platform-specific and SEO guidelines while remaining brand-consistent. Track timelines, approvals, and deployment of content on product pages.
Consumer Experience
Monitor live content quality across platforms, ensuring an optimal digital shelf experience. Collaborate with Customer Service and Account Management to address negative reviews, FAQs,and feedback loops. Optimize brand pages to reflect brand USPs and consumer-centric messaging.
Market & Competition Tracking
Conduct regular audits of key competitors across eCommerce platforms focusing on pricing, content quality, reviews, and positioning. Deliver actionable insights to the broader team to influence content strategy and commercial plans.Cross-Functional & Commercial Support
Support the eCommerce team with daily tasks such as campaign setup, platform audits, and brand store optimization. Track and report performance metrics related to content health, consumer feedback, andconversion KPIs.
Skills & Competencies
Strong project management and organizational skills. Detail-oriented with a passion for content and brand storytelling. Analytical mindset with proficiency in Excel, PowerPoint, and basic performance reporting tools. Excellent verbal and written communication skills, with the ability to influence and collaborateacross all levels of the organization, including non-technical stakeholders
Qualifications and experience
Bachelor's degree in Marketing, Business, Communications, or a related field. 1–3 years of experience in digital content, eCommerce, or marketing.
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