Consumer Engagement Associate POSITION SNAPSHOT Location: Egypt Company: Nestlé POSITION SUMMARY Joining Nestlé means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.   You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.   A DAY IN THE LIFE … + Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner. + Utilizes various market-based tools and applications for consumer management and servicing. + Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling. + Resolve customer inquiries, comments, and complaints of consumers. + Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool. + Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone). + Ensures proper notification and escalation of critical complaints and irate customers. + Follows the changes in the messaging and the ways of working. + Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.       ARE YOU A FIT? + Bachelor’s degree in marketing, business studies, communications, journalism, media studies, psychology. + Strong interpersonal skills, team-oriented attitude. + Strong verbal and written communication skills in English. + Ability to multitask and prioritize. + Interest in digital and social media industry, current online trends and marketing tactics + Capacity to learn new skills and master new tools is a must. + Attention to details.