Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofConsultant Specialist

In this role, you will:

Lead participate in MECM infrastructure upgrades, configuration, support and maintenance.Builds technical plans and manages the upgrade of MECM servers and MECM clients.Acts as a Subject Matter Expert for MECM related technical escalations. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning troubleshooting advanced MECM related issues.Provide 16.5 x7 support on MECM service following a global Rota and follow-the-sun support.Lead and manage the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.Take the lead with new initiatives (Windows 11 upgrade, process simplification etc.)Take lead to drive other teams for new initiatives related to MECM.Take ownership of technical deliverables and handle technical escalations for the teamConduct relevant Knowledge Sharing Training sessions to develop skills of team members. Provide guidance to team members on day-to-day basis as required.Ensure appropriate documentation is created or kept up to date.Act as a deputy of team lead, if required.