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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: AMH Technology

Principal responsibilities

Incident Management: Provide 247 support in managing all incidents reported for the PayMe team. Co-ordinate with the support teams for triage and manage communication with various stakeholders throughout the lifecycle of the incident Problem Management: Ensure all incidents have a problem ticket logged and subsequent actions followed up with the ITID Problem Management team and the involved support teams. Responsible to manage SLAs and target times set for each problem ticket Availability Management: Liaise with the Global Outage management team to ensure all complete/degraded outages are captured accurately for reporting purposes Documentation Management: Makes updates to the support model and other documentation to accurately reflect the current application functionality Understand current Service Management tool sets; Subject Matter Expert on defined Process and Tool(s) interactions and flow Assist with leading Service Improvement activities thereby ensuring the highest level of service is provided to our customers A proactive problem solver:demonstrates and fosters proactive behavior and partnering within their direct team; influences same with peers Project Management skills: able to define, drive and lead small – medium Service Management initiatives and projects with internal and external teams Researches: communicates and documents process capability requirements, including costs, while providing recommendations and alternative solutions where applicable Effective Process Design: understands and applies “Lean” concepts as well as industry process best practices such as COBIT and ITILv3