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We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CIB - GPS Technology

Principal responsibilities

Provide full scope of the day to day Production Support including resolution of the live incidents as well as post-resolution problem management activities;Drive issue owners with right progress that fits the requirements for Tier 0 services in incident management;Provide timely incident communication internally and externally as required;Provide technical expertise in finding root cause of major system problems;Work as the owner of production environment, participant in various changes deployment and related post implementation verifications, including new link testing; Work closely with various stakeholders located in different regions of the world;Review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support;Automate daily manual routine work;Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.