Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Data Technology

Principal responsibilities

Provide 24x7 Leadership and On-call Support: Oversee production services, ensuring high availability and reliability. Act as the escalation point for critical incidents and ensure timely resolution.

Service Transition and Acceptance: Lead and coordinate implementation activities to ensure a seamless transition from development to production, adhering to service management best practices.

Incident and Problem Management:

Lead major incident response efforts, minimizing downtime and business impact.Join and manage crisis calls, ensuring effective communication with stakeholders.Conduct root cause analysis and drive long-term fixes through structured problem management processes.

Performance Monitoring and Optimization:

Provide SME-level expertise in tools like AppDynamics and Splunk to monitor and enhance application performance.Troubleshoot and optimize Java/Sprint boot/Microservices applications deployed on IKP.

Microservices Management:

Manage on-prem applications and support application migrations, ensuring seamless integration of microservices and REST APIs with platforms like Kubernetes.Define and implement automation strategies to improve service delivery and operational efficiency.Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to define service management strategies, ensuring alignment with business objectives.Team Leadership and Mentorship: Lead and mentor the service management team, providing guidance on best practices in production support service management.Governance and Compliance: Ensure adherence to enterprise security, governance, and regulatory policies, maintaining compliance across all service management activities.