Roodepoort, Gauteng, South Africa
1 day ago
Consultant, Risk Execution

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Conduct quality assurance evaluations on all call centre staff.  Ensure set standards are maintained and developed.  Analyze data and information to provide trend analysis on call audits done.  Ensure Risk, Regulatory, Prudential & Compliance are adhered to at all times.  Compile weekly and monthly reports and provide feedback to respective business units.

QualificationsComplete MatricRE (Regulatory Examination)NQF Level 5 - Higher Certificates or Advanced National FAIS Compliant 

Experience

5 years’ experience in Sales Call centre experience  Product Knowledge: Commercial Insurance General Insurance knowledge (Corporate and Business Insurance)  2 years’ experience in Quality Assurance  2 years supervisory experience  

Additional Information

Behavioural Competencies

Articulating InformationDeveloping ExpertiseFollowing ProceduresInteracting with PeopleInterpreting Data

Technical Competencies

Banking Process & ProceduresComplianceInsurance PrinciplesInsurance Products & ServicesProduct and Services Knowledge
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