We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Business Contact Centre’s (BCC) Operational Effectiveness and Transformation team, this role will be responsible for leading and supporting the design, planning, and execution of initiatives that deliver against BCC’s multi-year transformation roadmap, support our day-to-day operations, and optimize how we work. The Consultant is responsible for contributing to projects that impact the business through in-depth research analysis, interpretation, documentation, and advice on moderately complex business information. The role applies subject matter expertise to consult with the business on process improvements, leading the development to deliver high quality processes and procedures while ensuring compliance with CIBC requirements standards, work practices, processes, security standards and policies. The Consultant uses independent judgement to provide guidance to project teams, applying a comprehensive, conceptual and practical understanding of the area of specialization to a wide range of business and technical situations while analyzing business performance. The role participates in operational, process improvement, and cost optimization projects, supporting the execution of a satisfactory project plan that incorporates successful change management principles and enables scalable continuous improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Build Relationships: Develop and maintain productive relationships with designated business owners and lines of business peers, including but not limited to Commercial Banking, Corporate Banking, Business Banking, Commercial Banking Products team, Enterprise Payments, and Technology. Work with the Business Client Centre operations teams to determine needs and provide appropriate support. Develop and manage relationships with management (including business leaders) and work closely with various teams towards a common goal and negotiate deliverables and milestones, as required

Analytical and Critical Thinking: Possess an analytical and critical thinking mindset to analyze information, provide recommendations and solutions along with the risks involved to improve and implement changes that will support BCC’s goals and strategic objectives.

Change Management: You will effectively manage and communicate changes that impact BCC to ensure smooth transitions and minimize disruption. Develop and implement change management strategies that address the people and operational aspects of change. Monitor and report on the impact of changes, identifying and addressing any issues or resistance.  Incorporate CIBC’s change management methodology into planning and integration practices to achieve the desired end-state.

Process improvement: Lead end-to-end process and journey mapping sessions to simplify and enhance employee interactions at key moments that matter, developing clear documentation and presentation materials for senior leadership review. Create maps and journeys using Vizio and other relevant software. Drive process refinement and develop documentation to support proposals, recommendations, and performance reporting.

Project Planning, Design and Execution: Support and/or lead the development and implementation of work packages and moderately complex projects; including planning and design, managing internal and external stakeholders, identifying costs and benefits, and designing the end-to-end implementation. Create, update, and track detailed project plans and status updates to effectively deliver project objectives and priorities.

Understanding and Documenting Requirements: Work closely with business partners to gather complex business requirements, develop process maps, and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Document and train on key areas of operational change to the operations’ team.

Continuous Improvement: Recommend and assist in the development of new and enhanced processes, procedures, and policies to meet user requirements, address changing circumstances, and mitigate existing inefficiencies.

Who you are

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.   

You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.      

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Change Management Strategies, Change Management Tools, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork