We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** The Monitoring & Oversight Consultant is responsible for ensuring compliance with organizational policies, regulatory requirements, and industry standards. This role involves monitoring processes, identifying risks, evaluating performance, and providing recommendations to enhance operational efficiency and mitigate potential issues. The ideal candidate will possess strong analytical skills, attention to detail, and a commitment to maintaining high standards of accountability. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you'll succeed** + **Relationship Management** - Liaise with stakeholders to support CIBC’s physical security efforts. This will include establishing lines of communication and a network of good professional relationships. Providing advice and support to various internal stakeholders on Global Security Operations. + **Improving Process Efficiency** – Identify, develop and implement routine operational process enhancements to increase the team’s efficiency. Stay informed about industry best practices and emerging trends in protective intelligence to facilitate continuous learning. Conduct regular reviews of processes, systems, and operations to ensure compliance with internal policies and external regulations + **Monitoring and Oversight** - Develop and implement monitoring frameworks, tools, and methodologies to track performance and ensure compliance with internal policies and external regulations. Conduct regular reviews of processes, systems, and operations to identify risks, gaps, and opportunities for improvement. + **Data Analysis and Reporting** - Use data-driven approaches to recommend improvements and support decision-making. Analyze data to identify trends, risks, and opportunities for optimization. Generate detailed reports and dashboards to provide actionable insights to leadership and stakeholders. + **Training and Development -** Provide ongoing coaching and support to ensure team members are equipped to meet performance standards. Develop resources and tools to facilitate learning and professional development. **Who you are** + **You can demonstrate 5+ years of** experience in monitoring oversight, quality assurance, or a related field. Strong analytical and problem-solving skills and the ability to manage multiple priorities effectively + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You're driven to succeed.** You are motivated by accomplishing your goals and delivering your best to make an impact and have the ability to take initiative and multi-task under pressure + **You look beyond the moment.** You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **Values matter to you.** You bring your real self to work, and you live our values - trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 30th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.