We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What** **y** **ou’ll** **b** **e** **d** **oing** Reporting to the Director, Compliance - Complaints, you will support the team in the development of the second-line of defense oversight of complaints-handling related activities. This includes, but is not limited to, providing timely and proactive advice on the Complaint Handling Process (CHP) and compliance with applicable regulatory requirements. You will support various regulatory initiatives, developments, and associated reporting requirements related to all levels of complaint-handling and their associated first line of defense groups. Together with the businesses, the Compliance Department works to manage and mitigate regulatory risk. You will support the Director in fulfilling the Canadian Retail Banking Compliance team’s mandate through supporting regulatory initiatives; analyzing new and pending laws, regulatory requirements, and industry commitments including, but not limited, to Complaints. _At CIBC we enable the work environment most_ _optimal_ _for you to thrive in your role._ _You’ll_ _have the flexibility to manage your work activities within a hybrid work arrangement where_ _you’ll_ _spend 2-3 days per week on-site, while other days will be remote._ _Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How** **y** **ou’ll** **s** **ucceed** + **Compliance Oversight** –support the development ofenhanced monitoring and quality assurance oversight for Complaint Handling & Market Conduct Obligations (MCO) Complaintsand Branch Closures,including oversight of Complaint monitoring testing activities, reporting and othersupervisory activitiesperformed by Business Controls for all impacted SBUs;support providingtimely business consultation and guidance on regulatory developments and provide regulatory compliance perspectives to internal projects;assist in theassessment and analysis of regulatory compliance issues, regulatory compliance risks and mitigations related to Complaints that arise from business activities; ensure appropriate controls are established in the 1st LOD to identify and mitigate Complaint Handling risk. + **Regulatory Oversight** – You willsupportanalyzingnew and pending laws, regulations and industry commitments that affect areas of responsibility ensuring that relevant issues and organizational risks areidentifiedand raised for consideration by management in formulation and revision of policies and procedures for regulatory compliance. You will alsosupport theprovision ofadvice,recommendationsandassistancein developing policies, procedures, training, and communications to ensure compliance. + **Regulatory Reviews and Reporting** –Support with the assessment, investigation and/or management of inquiries,investigationsor reviews by regulators.This includes assessing the significance of issues raised by the regulators, engaging the business in reviewing the response,supportcomplaintreportingforDirector,Senior Directorandsenior management concerning the adequacy and effectiveness of processes for compliance, as well as the status of control or compliance matters raised by regulators or identified internally;support the Complianceand CEEPExamination Programs in conducting formal examinations of all Business Controls groups andallLevels ofComplaint Handling; Support related andadhocactivities for complaints as needed within CRBC.Support review andapprovalof Outside Business Activities for employees within Retail Banking. **Who** **y** **ou** **a** **re** + **You can** **demonstrate** **experience in and have** knowledge of regulatory compliance management processes and those related toComplaints; **It’s an asset if** you havepreviousworking experience in compliance, risk management, legal, audit, or other governance groups in the financial services industry. + **You’re** **goal oriented.** You’remotivated byaccomplishingyour goals and delivering your best to make a difference. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You love to learn.** You'repassionate about growing your knowledge. You havea strong senseof curiosity. + **You give meaning to data.** You enjoy investigating complexproblems, andmaking sense of information.You'reconfident in your ability to communicate detailed information in an impactful way. + **Values matter to you.** You bring your real self toworkand you live our values – trust,teamworkand accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 31st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Compliance Reporting, Compliance Testing, Decision Making, Regulatory Compliance, Risk Assessments, Strategic Advice At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.