Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide effective management of client queries received at the corporate and investment banking call centre. Responsible for handling inbound and outbound calls and email queries. The primary goal is to provide excellent customer service by addressing inquiries, resolving issues, and providing information about products or services efficiently and professionally.

Qualifications

Type of Qualification: First Degree

Experience Required
3 - 4 years

Mandarin speaking

Ability to work in a fast-paced environment and handle complex customer queries.

Strong verbal, written communication skills and a professional phone voice.

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationChecking ThingsEmbracing ChangeInteracting with People

Technical Competencies:

Active ListeningClient ServicingContinuous ImprovementData AnalysisInternational Market Knowledge