Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to customer queries, hand up cheque books, transaction cards (e.g. ATM, Credit Cards), Statements and to identify customer needs and cross sell Bank products as required. To migrate to more appropriate channels or segments clients upon positive identification of the Customer’s needs.

Qualifications

Type of Qualification: First Degree

Experience Required

2 - 3 years

Experience in customer service, sales, or account management roles at branch and should have demonstrated ability to handle client inquiries, complaints, and provide tailored solutions.

Proven track record of managing client relationships effectively. Experience in acting as the primary point of contact for clients, resolving issues, and ensuring satisfaction.

Hands-on experience with Customer Relationship Management (CRM) platforms like Salesforce. Should have experience with all the online banking system and knowledge of how-to onboard clients to use these services offered by the bank.

Strong written and verbal communication skills and have ability to build rapport and maintain long-term client relationships. 

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationChecking ThingsEmbracing ChangeInteracting with People

Technical Competencies:

Active ListeningClient ServicingContinuous ImprovementData AnalysisInternational Market Knowledge