We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** The Enterprise Anti-Money Laundering (EAML) Group is responsible for all aspects of CIBC's Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) and Sanctions regime, including development of policies and procedures, development and delivery of training, and reviewing the activities of CIBC's business and infrastructure groups, and investigative activities, including the receipt and analysis of information that may indicate money laundering, terrorist financing or sanctions violation, or other high-risk activity. Reporting to the Senior Manager of Production support, the Consultant, Application support is accountable for EAML owned applications; Providing support for all users to EAML owned applications; Provide communication to related to system issues; and provide reporting. In addition, the incumbent will have to have an understanding in EAML Business processes and function of EAML Applications to ensure proper decisions are made relating to the applications. _At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you'll succeed** + **Analytical investigation -** Demonstrate a high level of understanding of various technologies. Investigate hard to solve problems, make sense of information and provide recommendations for long term solutions with an aim towards increasing client satisfaction. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way. + **Troubleshooting skills -** Research, maintain, and provide solutions on each escalated incident; respond to clients (telephone, email, web); escalate incidents that cannot be resolved to the next level of support as required by documented procedures/policies. + **Relationship Management –** Work closely with business and tech partners to develop, test, and implement fixes to AML applications. Impact and improve the business by advising application owners on the technology issues and fixes **Who you are** + **You act like an owner.** You thrive when you're empowered to take the lead, go above and beyond, and deliver results + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You act like an owner.** You thrive when you're empowered to take the lead, go above and beyond, and deliver results. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork and accountability + **You can demonstrate experience in** AML and the systems required to complete investigations. You are knowledgeable and have fundamental understanding of Anti-money Laundering and terrorist financing framework including regulatory requirements. **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **You're driven to succeed.** You are motivated by accomplishing your goals and delivering your best to make an impact. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. + We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2026-06-23 **Job Location** Toronto-81 Bay, 31st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Communication, IT Process Improvement, Service Delivery, System Applications, Technical Knowledge At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.