**Description:** Hyatt Place Melbourne Caribbean Park offers a modern, approachable, and vibrant guest experience in the heart of a bustling business district. We take great pride in our outstanding food and beverage outlets, including **Archie's Farm Restaurant & Bar** , which has proudly won **Hotel Restaurant of the Year** at the Victorian Accommodation Awards for Excellence **two years in a row** . This award-winning venue reflects our commitment to exceptional cuisine, innovative dining experiences, and attentive service. As the Conference and Events Coordinator, you are responsible for managing the full lifecycle of events and MICE group bookings, & group bookings —from enquiry and planning through to execution and post-event follow-up. This role requires a strong focus on client satisfaction, operational detail, and revenue optimisation, while aligning with Hyatt's brand standards and values. Previous hotel experience in this role is essential A minimum of 1-2 years of hotel conference and events coordination experience is required. **Key Responsibilities** Candidates must hold permanent resident status to be eligible for this position. **Client & Event Management** + Respond promptly and professionally to all event enquiries via phone and email, in accordance with Hyatt Event Standards. + Prepare tailored proposals, contracts, and event confirmations, ensuring all client requirements are clearly captured and accurately communicated. + Conduct site inspections with a focus on understanding client objectives and showcasing the hotel's offerings. + Plan, coordinate, and execute MICE groups and events & groups managing logistics such as group blocks, rooming lists, deposits, event orders, and timelines. + Specific experience with MICE bookings is essential for this role. + Act as the key point of contact for clients from planning to event completion, ensuring seamless execution and an exceptional experience. + Conduct thorough post-event follow-up, capturing feedback to enhance future service delivery and encourage repeat business. **Internal Coordination & Communication** + Communicate event details effectively to operational teams, including through weekly BEO meetings, group briefs, and detailed event orders to senior management and operational team members. + Collaborate with the Sales team on presentations, project support, lead conversion, and account management as required. + Liaise with all hotel departments to ensure smooth event execution and alignment with operational capacities. **Qualifications:** This role requires a strong focus on client satisfaction, operational detail, and revenue optimisation, while aligning with Hyatt's brand standards and values. Previous hotel experience in this role is essential A minimum of 1-2 years of hotel conference and events coordination experience is required. Candidates must hold permanent resident status to be eligible for this position. **Primary Location:** AU-VI-Melbourne **Organization:** Hyatt Place Melbourne, Caribbean Park **Job Level:** Full-time **Job:** Administrative **Req ID:** MEL003384 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.