WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -  The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Please note the closing date for this role is Wednesday 22nd January

Events website: Hilton London Metropole (londonmetpresents.com)

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

 

A WORLD OF REWARDS

Competitive annual salary ranging from £33,250 to £34,500 based on experience,  plus service charge Grow your Career!Remote work day optionMonthly team recognition & celebrationsOpen space large officeFree, healthy and high quality meals when on dutyPersonal Development programmes designed to support you at every step of your careerHilton Honours Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramDiscounted dental and health coverHigh street discounts: with Perks at WorkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

 

 

You will be reporting to the Assistant Conference and Banqueting  Director.

 

What are we looking for?

Strong knowledge of hotel/leisure/service sectorRecord of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyaltyExceptional communication skillsExceptional leadership skills to create a winning team

 

The responsibilities we`ll trust with you as a Conference and Banqueting Floor Manager:

Manage all Conference and Banqueting floor operationsMaintain exceptional levels of customer serviceEnsure compliance of brand standardsEvaluate guest satisfaction levels with a focus on continuous improvementAwareness of trends and propose ideas to build the range and quality of Conference and BanquetOptimise sales and contain costs, identifying any areas for actionMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure that training is carried out on an ongoing basisEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresAssist other departments wherever necessary

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company