**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Summary:** Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. Remote support for mining operations. **About The Role / What You Will Do:** + Addressing minor coverage issues and resolving minor complaints. + Ensuring all customer communication is clearly documented. + Answering inbound customer service inquiries. + Providing health analysis or troubleshooting and redirecting them when appropriate. + Identifying issues and determining appropriate course of action for effective resolution. + Processing results from analysis of technical data + Understand prime product or component health or status, if action is needed, and required next steps. **What You Have - Skills And Experiences:** Fitter / Diesel Fitter / Diesel Mechanic qualification or training _Customer Focus:_ + Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. _Data Gathering & Analysis:_ + Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. _Service Excellence:_ + Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. _Consulting:_ + Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. _Decision Making and Critical Thinking:_ + Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. _Effective Communication:_ + Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. _Problem Solving:_ + Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. _Relationship Management:_ + Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **What We Offer:** From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters. **Additional Information:** + Onsite, five days a week in Kempton Park, Johannesburg. + Relocation will not be supported. Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa. Candidate Cvs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement. **NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.** **Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.** **Posting Dates:** October 1, 2025 - October 8, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .