Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
4000 - 5000 AED Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism
The Travel Specialist is responsible for planning, booking, and managing travel arrangements tailored to client preferences, budgets, and schedules. This role requires excellent customer service skills, in-depth travel knowledge, and the ability to deliver exceptional and personalized travel experiences.
Key Responsibilities:
1. Consult with clients to understand their travel needs, preferences, and budgets.
2. Answer calls and emails in a prompt manner while following SLA’s and KPI’s
3. Research, plan, and book domestic and international travel including flights, accommodations, transportation, and experiences.
4. Provide expert advice on destinations, travel regulations, weather conditions, currency exchange, and safety.
5. Coordinate travel documentation including visas, insurance, and itineraries when required/necessary.
6. Monitor proactively travel plans and proactively manage any disruptions, delays, or changes.
7. Offer 24/7 support during travel for VIP and high-value clients as needed.
8. Maintain relationships with travel vendors, airlines, hotels, and tour operators to access the best rates and exclusive offerings.
9. Ensure all bookings comply with company policies, budget limits, and client expectations.
10. Track travel expenses and provide accurate reports or invoices as needed.
11. Stay current on global travel trends, restrictions, and best practices.
1. Proven experience in travel planning, reservations, or tourism (minimum 2–3 years preferred).
2. Strong knowledge of GDS systems (e.g., Sabre, Amadeus, Galileo) and booking platforms.
3. Excellent communication, problem-solving, and organizational skills.
4. High attention to detail and ability to multitask under pressure.
5. Familiarity with global destinations, travel trends, and luxury travel markets.
6. Customer-focused with a commitment to delivering outstanding service.
7. Flexible work schedule, including evenings, weekends, and availability for urgent requests.
8. Fluent in English, any additional language is an advantage
9. Discreet, professional, and client-service focused.
10. Experienced at working in a KPI working environment and target goaled.
11. Proficient in Microsoft Office Suite and any travel booking tools.
12. Familiar/experienced in CRM
Preferred Qualifications:
1. Certification in Travel & Tourism (e.g., IATA, ASTA, CTA).
2. Experience working with luxury, corporate, or VIP travel clients.
3. Multilingual skills are a plus, fluent in English is a must.
4. CRM and itinerary management platform experience (e.g., Travefy, Axus).
5. Familiar in working in a fast pace CS environment
Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.
The Rufescent is the first and the largest “Members Only Club Hotel” in the Middle East. With over 160,000 sqft of active lifestyle spaces, rooms, extensive F&B, Spa & Fitness with ‘instagrammable stunning view of the Dubai Landscape’, The Rufescent is geared up to be the lifestyle and business destination of New Dubai.
Aptly located at the ‘Head of JLT’, The Rufescent is conceptualised by lifelong business club members, local businessmen, bankers and successful entrepreneurs focussed on game changing business creations, bridging gaps and focussing on life and business needs of the most discerning clients.
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