Set the Tone. Be the Welcome.
At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day at this transformative luxury lease-up in Santa Monica.
If providing seamless service, anticipating needs, and curating unforgettable experiences excite you, this is where your passion meets purpose.
What You’ll Do:
Resident & Guest Services
Greet residents and guests warmly and professionally
Announce visitors and manage deliveries with care
Keep the lobby area clean, calm, and welcoming
Support leasing tours and events with a polished front desk presence
Check lobby lighting, scent, music, and overall presentation throughout your shift
Security & Access Control
Monitor building cameras and visitor logs
Track vendor and contractor entries and exits
Respond calmly and appropriately to safety concerns
Package & Amenity Management
Receive and log packages using digital systems
Help manage package room and amenity reservations
Support accurate resident preferences and visitor tracking
Move-In & Move-Out Coordination
Prepare elevators and common areas for scheduled move-ins or move-outs
Notify management of any unscheduled activity
Ensure transitions are smooth and welcoming
Leasing & Visitor Support
Welcome prospective residents and notify the leasing team
Provide brochures or contact info and maintain a helpful presence
Lifestyle & Community Engagement
Maintain bulletin boards, support community events, and share local recommendations.
Remember resident preferences and deliver personalized service moments
Emergency & Service Response
Follow emergency protocols and respond calmly
Assist with in-the-moment service needs and escalate when necessary
Ensure follow-up on issues to confirm resident satisfaction
Teamwork & Professionalism
Keep the front desk organized and presentable
Join daily huddles and support team updates
Take on special assignments and model emotional intelligence
Compensation
$23.00 - $26.00 / hour – based on skillset and experiencewith an annual bonus that is tied to performance
Qualifications
What You Bring
You have prior experience in hospitality, property management, customer service or a related field. You have a contagious passion for creating happiness and spreading joy.You have exceptional communication and interpersonal skills to build rapport with residents and foster a sense of community.You are resourceful and have problem-solving abilities to handle any reasonable request or challenge.You have the ability to multitask and remain composed in a fast-paced environment.Bring it every day: Possess a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance. You have a flexible schedule and you are able to work non-traditional hours, including evenings and weekends. You know the importance of doing the right thing - always, in all ways, even when no one's watching. You champion belonging, empowering people to be their best selves at work and at home.
Why You'll Love It Here:
Lots of paid time off (19+ days!) – we value your life outside of work.Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance ProgramFinancial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources – such as counseling are available to our team members.Fertility benefits – such as surrogacy, adoption assistance and more!Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
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Overview
Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
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Related will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.