Field Representative II, Concierge Hospitality Position Profile

This position works closely with office administration to ensure the customer's culture is represented to external visitors. Responsibilities include:

Greeting callers and clients Managing conference room scheduling Preparing for key client visits (e.g., signage, workspace setup) Handling client travel arrangements Assisting with company group activities (e.g., parties, meetings) Performing general clerical tasks, reception, copying, mail services, shipping and receiving, and distribution of incoming/outgoing mail

This position reports directly to the Site Manager or Assistant Site Manager, depending on site configuration.

Job Duties and Responsibilities Greet visitors/guests, validate against guest list, provide badges and parking validation Serve as company concierge for guests, clients, and staff; provide tours and local recommendations Coordinate meeting catering with support staff and vendors Maintain and update company phone and speed dial lists Schedule meeting rooms and ensure proper setup and supplies Assist with audio-visual equipment for meetings Provide backup clerical support for Executive Assistants Assist with departmental and non-client business activities as needed Support daily facilities management Perform other duties as assigned Create proposals in customer systems and print production environments Support executive-level, client-facing staff Coordinate vendor procurement for special projects Represent the culture of both Ricoh and the customer Qualifications (Education, Experience, and Certifications) High school diploma or equivalent required 1–3 years of related experience Experience in a headquarters environment preferred Knowledge, Skills, and Abilities Excellent organizational and coordination skills Strong customer service abilities Proficiency in Microsoft Office Suite Good problem-solving skills Ability to operate audio-visual equipment Ability to work independently with minimal supervision Working Conditions, Mental and Physical Demands Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels Diverse work assignments requiring interpretation and application of complex information Minimal physical effort; mostly sedentary with occasional walking, standing, bending, and lifting (typically under 10 lbs.) Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator, hand tools)

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.