Concierge- Customer Support About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas and rapidly expanding throughout the Northeast . Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location(s) Rochester, Binghamton, Buffalo Description Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network. Essential Job Functions include: + Responding to inquiries from customers and installers and providing basic technical assistance and support. + Troubleshoot customer connectivity issues over the phone and by email & chat. + Compile and maintain all necessary documentation on customer interactions. + Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries. + Perform other duties as assigned. + The ability to manage multiple tasks within a fast-paced environment. Salary Range - $19.00 - $22.00 per hour EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages. This position is currently accepting applications.