**JOB** **PURPOSE:** The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community. **KEY** **RESPONSIBILITIES:** **Greet** **residents,** **visitors,** **and** **staff** **warmly** **and** **professionally** 1. Managefrontdeskoperationsincludingansweringphones,respondingtoinquiries,and directing calls appropriately 2. Monitorvisitoraccessandmaintainsecurityprotocols 3. Assistresidentswithrequestssuchastransportationscheduling, appointmentreminders, and general information 4. Coordinatewithotherdepartmentstoensuretimelyservicedelivery(e.g.,maintenance, housekeeping, dining) 5. Maintainaccuratelogsandrecords(e.g.,visitor sign-in,packagedeliveries,resident requests) 6. Supporteventcoordinationandcommunityprogrammingasneeded 7. Respondtoemergencysituationscalmlyandinaccordancewithfacilityprotocols 8. Upholdconfidentialityandrespectforresidentprivacyatall times. **MINIMUM** **EDUCATION** **REQUIRED:** High school diploma or equivalent required; associate degree preferred **MINIMUM** **EXPERIENCE** **REQUIRED:** Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare **MINIMUM** **LICENSURE/CERTIFICATION** **REQUIRED** **BY** **LAW:** N/A **KNOWLEDGE,** **SKILLS,** **ABILITIES:** + CustomerFocus + Communication + Teamwork + ProblemSolving + Professionalism + Adaptability