Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s Mexico City office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under supervision, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Key responsibilities include:

Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as neededHandling guests’ individual needs during their visit, including office assignments and other administrative requestsMonitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor accessTriaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accuratelyAssisting with basic IT requests (e.g., guest Wi-Fi login details)Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessaryPrinting employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocolsMaintaining the visitor guide and providing information to visitors upon arrivalArranging car services and validating parking upon requestHelping maintain the office meeting and events calendarSupporting functional teams with large-scale meetings or events, including room managementMaintaining general cleanliness of the Reception areasAssisting with general office projects (e.g., printing and binding) as needed

You're Good At: 

Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindsetExercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changesCommunicating effectively - both written and verbal - with warmth, clarity, and confidenceManaging multiple priorities with strong organizational and time management skillsMaintaining meticulous attention to detail and accuracy in a fast-paced settingCollaborating seamlessly with team members and building strong relationships across all levelsTaking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experienceHandling sensitive information with a high degree of integrity, discretion, and confidentialityAdapting easily to changing priorities and demonstrating flexibility and composure under pressureRepresenting BCG’s values through a positive, professional demeanor and a client-first approach

What You'll Bring

Bachelor’s degree strongly preferred0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environmentStrong service orientation and hospitality mindsetExcellent communication and organizational skillsAttention to detail and ability to multitaskProficiency in Microsoft Office Suite and willingness to learn new systemsAbility to work periodic overtime as needed and be in office 5 days a week

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Compensation Information:

 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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