GENERAL SUMMARY: Under general supervision, the Concierge shall ensure total satisfaction of the patient and guest experience, delivering the exemplary customer service to all guests and stakeholders of a Henry Ford Hospital. He or she will greet guests in a cheerful and professional manner and will assess and anticipate guest's needs. The Concierge will be resourceful and creative to find ways of satisfying guests and stakeholder's needs, inquiries or requests with professionalism and efficiency. Routinely circulates through the hospital to ensure that each patient and their families' service exceed their expectations. He or she is a source of information from both internal and external customers. He or she will be responsible for all customer feedback addressing challenges as needed and ensuring customer satisfaction. Will also be responsible for ensuring all feedback responses are in line with our policy as well as regulatory requirements. EDUCATION/EXPERIENCE REQUIRED: + High School graduate or G.E.D. equivalent required. + Post secondary training in hospitality management is an asset, preferred. + Must be able to read and write and understand oral and written instructions. + Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points). + Must always be clean, neat, and professional in appearance. Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers. + Must demonstrate and always use customer friendly demeanor and etiquette. + Highly trustworthy and able to deal with confidential information. + Strong knowledge of local community, area, and region. + Three years customer service experiences. + Hospital experience preferred. + Computer proficiency including email and database management skills. + Knowledge of a second language is an asset. This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above. Additional Information + Organization: Henry Ford West Bloomfield Hospital + Department: HFWB Concierge Services + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.