JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

Assist with VIP’s arrivalManage the concierge counter and all enquiresManage callsLog all feedback and follow through until case is satisfactorily resolved Handle complaints and deploy facilities team supportUse the Visitor Management System to pre-register guests / visitorsBook and manage meeting rooms (setup, cleanliness, AV etc.)Event coordinationGenerate concierge reportsAssist and deploy Butler ServicesAssist Helpdesk as and when neededAd hoc tasks that may be assigned as when needed

Reporting

Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)Responsible for Call Log reportsResponsible for Meeting Room reportsResponsible for Event ReportsEnsure escalated issues are reported to manager immediatelyOther reports and activities assigned by the manager

Key Result Areas/ Competencies

Ability to work under pressure efficientlyProactive and solution oriented, friendly with assertive and personable natureDemonstrate initiative and able to work in a team-based environment with plenty of movementExperience in using Microsoft Excel and WordDecorous and Diplomatic

Required Qualifications & Experience

Experience in the service industryAble to multitask with good time management skillsGood relationship building skillsStrong written and oral communication skillsFluent speaking and written English are requiredMinimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalentPrior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantageService oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.