JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Qualifications

Education and Experience

Diploma/Higher Diploma in any disciplineAt least 2 years of relevant experience in customer service environmentPreferably from property management, facilities management, hotel, or customer service industriesHolder of valid Security Personnel PermitSkills and KnowledgeGood command of written and spoken English and Chinese (including Cantonese and Putonghua)Excellent customer service and communication skillsProficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processingPersonal AttributesCheerful and welcoming demeanorProactive approach to serviceWell-organized with attention to detailAbility to work independentlyPleasant personality with strong people skills

Key Responsibilities

Greet and guide visitors in a warm and professional mannerCoordinate with stakeholders including Authority employees and tenantsMaintain a presentable, tidy, and organized reception areaHandle visitor registration, requests, inquiries, and complaintsProvide information about the venue and available servicesAnswer and direct incoming calls in a polite and efficient mannerRespond to visitor inquiries professionally and accuratelyRelay messages to appropriate staff membersMaintain clear communication with facility departmentsAdminister meeting and conference room bookingsHandle internal and external mailCoordinate with courier companies for outbound mail and parcelsProcess carpark redemption for visitorsProvide general administrative support as neededCompliance and PresentationEnsure compliance with management regulations and requirementsWear prescribed uniform and maintain professional appearanceWork on assigned shifts including potential overtimeReport any security concerns or unusual activitiesMaintain visitor logs and access records as requiredAssist with registration for events and meetingsDirect attendees to appropriate venuesSupport event logistics as neededCoordinate with event teams during special functions

Additional Duties

Provide general administrative and event supportHandle other ad-hoc duties as assigned by the AuthoritySupport special projects or initiatives as neededPrimarily stationed at reception/front desk areasShift-based work schedule that may include evenings and weekendsPublic-facing role requiring extended periods of standingProfessional dress code/uniform requirement

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transitions Incumbent

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.