About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

 

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As a Computer Vision Specialist – AI Projects, you will play a key role in designing and implementing AI-driven computer vision solutions that enhance Qelp’s product offerings.

Your expertise in image and video analysis, object detection, and real-time AI processing will contribute to creating innovative, user-centric features that improve customer experiences.

You will collaborate with cross-functional teams, ensuring that computer vision technologies are seamlessly integrated into Qelp’s AI-powered products. 

Primary Job Responsibilities

Computer Vision Strategy & Development 

Develop and implement computer vision models to enhance product features.  Apply AI-driven image recognition and processing techniques to improve user interactions.  Work on video analytics, object detection, and OCR (Optical Character Recognition) solutions. 

 

Model Training & Optimization 

Train, fine-tune, and deploy machine learning models for visual data processing.  Optimize computer vision models for performance, efficiency, and scalability.  Ensure real-time processing capabilities for interactive AI-powered features. 

 

Integration with AI & Product Features 

Collaborate with AI/ML engineers, product managers, and UX/UI designers to integrate computer vision into product workflows.  Ensure computer vision solutions align with business goals and user needs. 

 

Cross-Functional Collaboration 

Partner with data science, engineering, and product teams to identify AI opportunities.  Provide guidance on how computer vision can improve product functionalities. 

 

Performance Analysis & Iteration 

Monitor and analyze the performance of deployed computer vision models.  Use user feedback and data-driven insights to continuously improve models. 

 

Ethical AI & Responsible Use 

Ensure fairness, transparency, and ethical AI use in computer vision applications.  Implement safeguards to prevent biases in AI-generated visual outputs. 

 

Research & Innovation 

Stay updated on advancements in computer vision, deep learning, and related AI technologies.  Evaluate emerging tools and frameworks to enhance the AI capabilities of Foundever’s products.  Experiment with innovative solutions such as generative AI for image synthesis or augmented reality integrations. Required Skills and Experience Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. A Master’s degree is a plus.  Minimum of 3 years of experience in computer vision development, including AI-driven projects.  Hands-on experience with deep learning frameworks like TensorFlow, PyTorch, or OpenCV.  Proven track record of deploying AI-powered vision models into real-world applications.  Strong programming skills in Python and experience with AI libraries such as OpenCV, Dlib, and Scikit-image.  Familiarity with cloud-based AI services (AWS, Google Cloud, or Azure AI).  Experience optimizing models for edge devices and mobile platforms is a plus.  Our offer Competitive compensation package Excellent learning and development opportunities (AI, technology, evolving BPO landscape) Growth opportunities within an expanding team   Fully remote working available Working alongside a team of high-caliber and dynamic leaders  Excellent work-life balance culture 

 

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