Detailed Description Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems Roles and Responsibilities: + Maintain strong working relationships with customers and team. + Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers. + Understand warranty and insurance guidelines as it pertains to break-fix. + Customer, Partner/Vendor and cross-department relationship management. + Manage and update support cases in Customer, Netsync and OEM systems. + Work on site hardware support cases for Netsync's Onsite Support service requests. Additional Duties: + Assist with on-site projects. + Assist in continual improvement to further streamline and automate existing processes and procedures. + Upkeep of work area. + Assist Network Team with network appliance installations. + Continued technical education. + Attend and contribute to weekly team meetings. + Other responsibilities as assigned by management. Skills and Experience: + Strong attention to detail. + Good communication skills. + Good organization skills. + Good customer service skills. + Curiosity and strong desire to constantly learn. Minimum Qualifications/Technical and Education Requirements: High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.