Job Description This Communications Surveillance Technology role is focused on designing, developing, managing, and providing technical support for the Electronic Communications Surveillance systems. These systems review employee communications to mitigate reputational and regulatory risk to the firm. The Compliance Surveillance Technology team works closely with other teams within Compliance, Legal and Information technology. Team members have the opportunity to work on the latest in surveillance technologies, participate in firm wide initiatives, and contribute to the business' success. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Provide ongoing support to end-users to ensure the successful adoption and their efficiency. • Configure applications to meet requirements and ensure data quality and completeness. • Train end-users on how to use the applications to interpret the data generated. • Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications. • Prepare metrics and reporting related to the applicability and effectiveness of the program. • Ensure that Service Level Agreements (SLAs) are being maintained. • Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions. • Troubleshoots problems using tools and routine procedures; escalates as appropriate. • Execute scheduled maintenance routines in accordance with standard procedures. • Documents procedures, architectural blueprints, and testing methodologies. • 3+ years relevant Communication Surveillance experience at a Large Global Bank • Experience with cloud technologies and architecture. • Experience with the various electronic communication platforms and data types. • Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models) • Experience in doing minor scripting a plus on data types and interfaces (e.g., XML, CSV, EML, API)nds.