Overview & Responsibilities Republic Finance is seeking an outstanding problem solver and people-person with excellent interpersonal skills to join the Compliance Team within the Legal & Compliance department. This position is responsible for investigating complaints, credit disputes, and fraud claims that come in directly from customers or consumers. This includes gathering documentation, conducting research to determine the root cause of the issue and if any corrective action is necessary to resolve the issue, and drafting written responses to provide detailed results of the investigation. A Compliance Specialist will work with supervision to look for patterns of potential systemic issues and potential gaps in policies and procedures. The ideal candidate will have excellent communication skills, prior experience in the personal consumer loan industry, including loan originations, servicing, and collections, as well as experience with investigations and excellent writing skills. This is a hybrid position that can be based in our Baton Rouge, Louisiana or Plano, Texas office. Who is Republic Finance? In business for 70 years, we are proud to be a trusted lender online and through our branch network in over 260 communities in 16 states! Driven by our shared mission to pursue excellence for our customers, Republic Finance is a fast-growing consumer finance company that is continually innovating to serve our customers when, where and how they want to be served. We offer hard working Americans secured and unsecured personal installment loans – a typical loan is $5,000 repayable in equal monthly installments over three years. Job responsibilities are as follows: + Assist with the company’s efforts to ensure that its multi-state offices operate in compliance with federal, state and local laws and regulations + Respond timely to consumer complaints, credit disputes, and fraud claims + Work directly with Operations team members and leadership, the Internal Audit team, and various Support teams to research and investigate consumer questions, concerns, complaints, or other issues, and to help identify areas where branches may require additional training regarding policies and/or procedures or where policies and/or procedures may be unclear and therefore require revision + Document all consumer complaints and related research and investigations in the appropriate complaint database and track to resolution + Prepare written responses to letters received from consumers regarding a variety of topics, including, but not limited to, requests for loan documents and inquiries related to account status, payments, and credit reporting + Draft and mail customized responses after investigating consumer complaints (written and verbal), as necessary + Provide branches and Central Operations teams with instructions on how to notate, flag, or add alerts to accounts upon receipt of consumer requests received through all communication channels + Escalate serious complaints to the appropriate Republic Finance supervisor + Provide input to Human Resources regarding investigations of Republic Finance employees after receiving consumer complaints + Recognize the importance of compliance when working at a financial institution and ensure all appropriate protocols and security measures related to customer accounts are followed + Assist with special projects, as needed Requirements + Education: Bachelor’s or Associate’s degree in a field related to banking, finance, law, or internal audit; or 3-5 years of work-related or branch customer service experience in a related field + Excellent verbal and written communication skills and the ability to communicate professionally, effectively, and courteously with anyone + Highly organized and a detailed and deadline-oriented person + Ability to think independently and take initiative to de-escalate situations and solve problems + Excellent digital literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint, Copilot, etc.) and Adobe Acrobat + Demonstrated experience with PolicyTech, absVision, and AI tools a strong plus + Familiar with financial and lending laws and regulations + Must pass drug screen, criminal background check, and credit check Benefits We offer a competitive compensation and benefits package including: + Health, Dental, & Vision Insurance + 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday + 401k + employer match + Company provided Life Insurance & Long Term Disability + Employee Assistance Program - Confidential mental health support Additional benefits with Republic Finance include: + Access to LinkedIn Learning's library of 10,000+ professional development courses + Employee of the Month Program + Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital + Regular drawings for Sports tickets + Professional offices with a friendly team environment Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.