Job Title: Compliance Officer - SSF Job Description Role Description: • Spearhead the implementation of Security and other contractual compliance requirements for the assigned account • Conduct periodic tests on controls and report compliance to stakeholders • Manage Frauds and drive Fraud Prevention activities • Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases) • Ensure all time readiness to internal and external audits • Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing) • Risk Reporting and Communication • Risk and Compliance team management and development + **Responsibilities:** + Conduct daily/weekly/monthly/quarterly checks on Account specific security and facility controls + Lead and ensure that all internal and external audit related issues are tracked till closure + Ensure function’s delivery is in line with operational and / or contractual obligations + Manage escalations and implement action to avert future client escalations around compliance + Seek to continually improve processes Integrity + Provide on-going support, development, empowerment and positive reinforcement to floor on compliance + Communicate information in a timely, relevant and accurate manner to all stakeholders + Ensure that all account compliance policies and procedures are adhered to + Establish supporting processes for Risk and Compliance framework in the account + Provide relevant internal and external reports as per the account requirements + Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output) + Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction + Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement + Ensure that all internal and external audit related issues are tracked till closure + Identify and drive continuous improvements and initiatives in the process + Ensure that all internal customer/Employee queries are followed up on a timely basis + Collaborate with internal teams, inter departments, cross functions across locations + Be the Key contact for all compliance related queries and concerns from internal and external stakeholders + **Operational Risks** 1. Manage Fraud and drive Fraud Prevention activities across span2. Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: Outlier Analysis for trending fraud cases) 3. Review and update of FMEA document on a quarterly basis4. Ensure testing of FMEA provisions are conducted per pre-determined frequency **Desired Skills:** + Excellent written and spoken English + Detail oriented with excellent research, analytical and critical thinking skills + Strong resource planning and organizational skillset + Strong documentation, oral and written communications and interpersonal skills + The ability to lead complex Fraud prevention initiatives, coordinate investigations, and individual task-level response activities across multiple teams and business units Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: English (Required), Mandarin (Required) Time Type: Full time2025-06-24 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**