JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Compliance Manager; Business Process Manager – JLL

What this job involves: The Compliance Manager; Business Process Manager is a pivotal role responsible for documenting and improving key business processes used to deliver MTS services. This position leads a team of support personnel that assists the operations team while playing a significant role in the invoicing process and designing optimal service delivery workflows. You will interact and influence all facets of the MTS business, driving process improvement, team leadership, process compliance, vendor management, and operational support to ensure seamless service delivery and contribute directly to JLL's operational excellence and client satisfaction objectives.

What your day-to-day will look like:

Lead and manage the operations coordinators team supporting MTS operations, allocating duties to ensure flexible and scalable support organizationProcess weekly/biweekly timecard data for mobile engineers and manage MTS US SharePoint site administrationCoordinate work order preparation for monthly invoicing cycles, reviewing for cost accuracy and resolving exceptions with finance, operations, and MTS clientsDesign and document end-to-end scalable business processes and workflows, prioritizing improvements and managing implementation projects with MTS stakeholdersManage vendor relationships including Home Depot, Grainger, and JLL MarketPlace, leveraging MTS purchasing volume for preferred terms and rebatesProvide direction and management of MTS auditors, delivering regular monthly reports and special audit projectsSupport employee resources including tool kit orders, uniform orders, fleet insurance, registration support, and PCard transaction reviews

Required Qualifications:

Bachelor's degree in Business Administration, Finance, or related field5+ years of relevant operations/business experience with demonstrated leadership capabilitiesExperience conducting business needs analysis sessions, workflow assessments, and creating business and functional requirements documentsPrior experience in invoicing and finance with strong proficiency in MS Excel for data analysis using formulasExperience in external customer/client facing environment with proven ability to manage complex stakeholder relationshipsProficiency with project management software, Visio, PowerPoint, and MS WordDemonstrated ability to understand complex technical environments and adapt to fast-paced, continually changing business environments

Preferred Qualifications:

Experience working with Corrigo/CMMS systemsPrior experience or knowledge of use case development and process mappingKnowledge of analysis techniques and tools including business and system process documentationStrategic analytical skills with ability to implement and deliver on strategic initiativesExperience negotiating complex risk scenarios and influencing organizational changeProven track record of working across departments to solve client issues and drive continuous improvement

Location: Remote

Work Shift: Standard business hours with flexibility to adapt when required to support national operations and key deadlines

Estimated compensation for this position:

100,000.00 – 150,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.