The newly renovated, Casa Marina is seeking a Complex Senior Catering Sales Manager to join the Catering and Events team.  

Casa Marina is located in the southernmost point in the U.S., Key West and embodies the elegance and character of Old Key West offering an exciting opportunity to be a part of this award-winning team. Nestled along the southern edge of the island overlooking more than 1,100 feet of private beach, this historic hotel has 311 rooms, 4 food and beverage outlets, and over 11,000 square feet of banquet space.

The ideal candidate will have previous wedding sales experience. Both Delphi and OnQ experience is highly preferred.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

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As Senior Catering Sales Manager, you will lead wedding and social event sales by generating new business, qualifying leads, and closing high‑value events through proposals and contract negotiation. This role is primarily focused on selling complex weddings and social celebrations, with an emphasis on creative menu and event concepts that drive revenue. You will serve as the primary sales contact through contract execution, then transition events to the Events team for delivery. Limited servicing is required, with focus placed on pipeline development, relationship building, and achieving sales goals. This position may support and act on behalf of the Director of Catering and Events as needed.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

To organize, plan and prioritize your duties by developing plans and goals. 

Timely communication to internal and external clients via telephone, email, written documents or in person. 

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 

Demonstrate knowledge of job systems, products, systems, and processes. 

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 

Selling and influencing both internal and external clients. 

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 

Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 

Participate in customer site inspections and assist with the sales process as necessary. 

Other duties as necessary based on business needs.  

Regular attendance.  

What are we looking for?

•    Minimum Years of Experience: two (2) years Hospitality related experience at manager level. 
•    Experience in supervision or management of 1-3 people.  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•    Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

Access to pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications401K plan and company match to help save for your retirementHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

 

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