Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 60+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

This job role is to handle P&C Operations of Anantara Kalutara Resort and Avani Kalutara Resort

Job Description

 

You are responsible for managing Team Member Accommodation ensuring higher internal customer satisfaction level.Ensuring the well-being of residents throughout their journey.Managing residents’ discipline and resolving escalated complaints or disputesEnsure that accommodation is clean, well maintained and attractively presentedInspect areas and ensure that all aspects of the accommodation are met and maintain hygiene and health and safety regulations.Ensure buildings and equipment’s are in good running conditions and ensure periodic maintenance are done on time.Ensure all legal compliances are met inclusive of local authority regulations.Manage accommodation cost and ensure expenses are within the budget.Assist Manager of P&C on Team Member welfare and CSR activities

QualificationsAt least three years' experience in a similar roleKnowledge and experience in housekeeping operationsCustomer Service SkillsEffective supervisory skillsGood interpersonal and communication skillsEye for detail