Job Description

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Corporate IT Partnership & Strategy Execution

Collaborates with corporate IT teams to maintain brand standards and implement enterprise-wide technology initiatives while adapting to property-specific needs.Maintains transparent, ongoing communication with corporate IT leadership regarding implementation progress, challenges, and business impact.

Strategic Leadership & Technology Implementation

Develops comprehensive property-level technology implementation plans that translate corporate IT strategies into operational reality, sequencing initiatives effectively and managing interdependencies.Partners with property leadership (Operations, Finance, Engineering) to ensure technology effectively supports all business functions and aligns with business objectives.

Organizational Alignment & Stakeholder Engagement

Persuades property leadership, department heads, and teams to embrace corporate technology strategies by articulating clear business cases and competitive advantages.Builds organizational consensus around technology priorities and secures resources and commitment for complex implementations.

Cloud Infrastructure & Digital Transformation

Leads property technology initiatives within a predominantly cloud-based ecosystem, managing and optimizing major cloud platforms for efficiency and cost-effectiveness.Implements automation initiatives to modernize hotel operations and enhance guest experiences.

Cybersecurity & Compliance Leadership

Ensures compliance with global cybersecurity policies and maintains up-to-date security protocols across all systems.Implements and manages comprehensive security measures including antivirus, web filtering, patch management, and access controls.

Guest Experience & Operational Excellence

Ensures technology systems enhance guest experiences and support superior service delivery.Oversees property management systems (PMS) and guest-facing technologies, implementing data analytics solutions for guest personalization and operational efficiency.

Project Management & Vendor Relations

Leads complex technology projects from planning through implementation and evaluation, ensuring projects are delivered on time, within budget, and meet quality standards.Manages vendor relationships and contract negotiations while maintaining transparent communication regarding project progress and outcomes.

REQUIREMENTS

Bachelor’s degree in information technology, Computer Science, or related fieldMinimum 5 years of IT leadership experience, preferably within the luxury hospitality industryProven track record of managing complex technology environments and leading digital transformation initiativesExpert-level knowledge of major cloud platforms (AWS, Azure, GCP)Strong understanding of cloud security and automationOutstanding communication and interpersonal skills with ability to interface with all organizational levelsProven ability to translate technical concepts for non-technical stakeholdersDeep understanding of hospitality industry technology needs and guest experience requirementsKnowledge of hotel operations, revenue management, and guest service delivery