**Responsibilities** + Recruits, selects, trains and supervises operations support associates in multiple branches. + Manages all administrative matters in the hiring/termination of financial advisors and trainees, and their transition in and out of the branches. + Conducts ongoing performance management, scheduled performance appraisals and salary reviews of branch support associates (Complex Manager may be involved), and maintains associate files. + Monitors daily work of associates evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. + Ensures daily staffing levels and cross-training is adequate. + Conduct staff meetings at multiple branches. + Coordinates registrations, continuing education, licensing, etc. of associates. + Maintains records of all complaints and ensures all E&Os are filed and responses are completed. + Apprises Complex Manager of all appropriate matters, and assists with disseminating information to associates. + Acts as Resident Manager or Rep in Charge when required. + Participates in the physical establishment of complex expansion ventures such as satellites or new branches, as well as existing branch moves. + Monitors alerts and supervises any necessary follow-up. + Assists Complex Manager with controlling expenses and operating at peak efficiencies. + Assists in the development and monitoring of office revenue and expense budgets; + Tracks, reviews and approves expense reports, marketing allowances/expenses and other complex expenses/charge backs. + May assist Complex Manager in managing their book of business. + May be responsible for ensuring compliance with firm and regulatory policies and procedures. + May oversee office maintenance, cleaning and security issues. + Performs other duties and responsibilities as assigned; may perform some Complex Manager duties. **Education/Experience Requirements** + Bachelor’s degree and a minimum of six years’ experience in the financial services industry, including related operational, administrative management and supervisory experience ~or~ + An equivalent combination of experience, education and/or training as approved by Human Resources **Licenses Required** + SIE required provided that an exemption or grandfatheringcannot be applied Series 7, 9 &10 + Series 63, 65 and/or 66 as required bystate + Ability to obtain additionalsecurities and advisory state registrations if required bystate