**Complaint Handling Specialist** Leads end‑to‑end complaint investigations, collaborates cross‑functionally with evaluators and experts, executes vigilance and regulatory reporting, supports audit activities, and drives continuous improvement to ensure a compliant, efficient, and transparent complaint‑handling process. **Your role:** + Investigates and manages complaints, ensuring proper documentation, evaluation, monitoring, and adherence to complaint‑handling processes and regulatory requirements. + Prepares and submits vigilance and regulatory reports, supports audits with evidence and explanations, and maintains transparency throughout compliance activities. + Applies analytical judgment to resolve medium‑complexity cases, assess coding and reportability, identify patterns or defects, and collaborate cross‑functionally to improve products and processes. + Leads or contributes to team meetings, documents errors, performs quality checks, and helps drive continuous improvement in complaint operations. + Trains new team members on complaint‑handling procedures, offers guidance and feedback, and ensures consistent understanding of standards, best practices, and regulatory expectations. **You're the right fit if:** + Bachelor’s degree (or vocational equivalent) in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain, or related field, 2+ years of direct experience in complaint handling and vigilance reporting within the medical device or pharmaceutical industry. + Preferred understanding of regulations such as FDA 21 CFR 820/830, ISO 13485, basic Risk Management, Quality Management Systems, Post‑Market Surveillance mechanisms, regulatory requirements, and technical documentation. + Experience collaborating with R&D, Quality, and Regulatory teams; proficiency in complaint handling, data management, CAPA methodologies, continuous improvement, recordkeeping, and vigilance reporting. + Strong written and verbal English communication, analytical and problem‑solving abilities, attention to detail, business acumen, and skills in data analysis and interpretation. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. \#LI-PH1